The Product Management Internship Intern will serve an important function within our Customer Experience team at MVP to help drive best in class experiences for our customers across our Gia mobile app, Gia member online web experience and non-digital experiences. The role will provide experience with discovery, delivery and analytics processes across multiple product and business areas. You will be paired with experienced Product Managers who will provide mentorship and guidance for these efforts and work closely with digital engineering, business subject matter experts, user experience and our customers to deliver impactful and positive experiences.
Responsibilities of this position will include the following:
- Assess customer & business needs, perform market research and produce data-based proposals on how to reach desired outcomes.
- Work with customer experience team, business owners, and technical teams to gain alignment on path forward.
- Work across the business to prioritize epics/features, organize product increments, and present on findings and paths forward.
- Present clear and well-defined goals for product increments
- Participate in solution strategy process to ensure that solutions being defined align with incremental goals.
- Work with product and business owners to ensure feature prioritization is representative of the product roadmap.
- Track and manage metrics to measure product performance (e.g. adoption metrics, customer satisfaction, etc.)
Position Qualifications
Minimum Education:
- College coursework required towards a degree in technology, design, business or related field
- Rising juniors or seniors in a Bachelors-level degree program preferred or someone pursuing graduate studies.
- 3.5 GPA preferred
- prior related internship experience is a plus
Required Skills
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.
- Ability to handle multiple workstreams simultaneously and meet deadlines.
- Ability to create presentations and present to stakeholders.
- Excellent planning, facilitation, and organizational skills.
- Ability to influence technical and non-technical partners.
- Ability to be a product evangelist.
- Interest in and high-level understanding of the product management discipline
- Interest in Agile software development
- Interest in the health care vertical
- Ability to understand the long-term (“big picture”) and short-term perspectives of situations.
- Understanding of the software development lifecycle.
- Passionate about customer success and customer results.
- Ability to gather and analyze data from qualitative and quantitative sources
- This role is hybrid to Schenectady with 2-3 days per week in our headquarters office
Hybrid to Schenectady, NY, in office two days a week